K Richardson
Jul. 26, 2024
Backstory and why I am so glad they changed owners: We started off with this company a little less than a year ago to have our new dog service trained for my husband. The first trainer to show up, Sarah, was super cool and kind and had given us a pretty clear plan of how at home training was going to go, we thought training was going well, she was kind and we could tell she cared, but after our third lesson with her Hayden showed up at our fourth and basically just said he was taking over since we had a service dog and we were going to switch to public outings and just cut a lot of corners and cut Sarah's original plan extremely short. My husband felt like we were getting scammed and didn't like how all of a sudden we weren't getting personal training and just repetitively walking through stores and basically being told our dog was ready to pass his test, when we didn't even really have all the basics done at home. Just didn't feel right and I was in denial saying we'd get more home lessons later like they promised cause I didn't want to believe this training cost us thousands of dollars. But my husband really was not ok with it and knew something was wrong.
Then the ownership changed and I'm soooooo happy it did! They took on all the old clients that had thought their dogs were service trained and have basically saved them from having issues in the future when they would find out they weren't. Hunter is so nice and definitely more knowledgeable than Hayden, or maybe it's because he actually cares. We've had more in-home visits in the past couple months than we did in the 8 months prior and my husband, who just feels things in his gut, magically, was happier and more involved since Hayden left and Hunter and Evan took over. We basically had to start from scratch because even the collar commands were incorrect before, but these owners are taking all this extra work on at their own expense and I'm so grateful for them. This is now worth the money and Jett, our pup, loves Hunter. Thank you guys for taking on this heavy load and helping all of the original customers out!