I reached out to Jen and Matti when my Doberman puppy was 6 months old, and they were amazing from the get-go. The first time I talked with them on the phone they asked great questions about my puppy and made me feel like they were on my team already. I felt immediately at ease and confident that these ladies would help me learn how to train my puppy and create a better relationship with her. At first I was mainly seeking help with my puppy’s intense and incessant biting problem. I was feeling overwhelmed and hopeless about the situation. After visiting my home to assess the situation, Jen told me that the biting problem would be the first issue to go! I’ll admit I didn’t think that was possible at the time. But she was right!! Within the first training session, Jen addressed the biting problem and my puppy has stopped nipping and biting entirely. It was a huge relief to see such quick progress and it has only gotten better from that point on! My now 9 month puppy has accomplished commands (off-leash and on-leash heel, running in heel position, 100% recall, speak, load-up, quiet, place, & even property boundaries) that I thought would take YEARS to teach her. I could not be happier with the training I have received and if you’re considering someone else in town, don’t even bother. Matti and Jen truly love and understand animals, plus they are so respectful and empathetic when it comes to people! I NEVER felt like I was being bossed around or shamed for not understanding something. They are patient with both pets and people, and I have no doubt they will get you and your pet where you want to be!!